This document gives details of our terms and conditions of service. If, however, you have any queries or need clarification, please contact us and a member of staff will be happy to help you.
Please be aware that any information provided through any part of our social media platforms, including our website is for guidance & informational purposes only and does not constitute professional advice. No professional advice can be given without a clinical consultation with a dentist. For professional dental advice we strongly recommend that you see a dentist for consultation.
Once your treatment plan has been agreed with the Dentist, we will provide printed details of your plan. If this plan changes due to radiographic or clinical findings, we will inform you and discuss this with you. If there are any points on your treatment plan that you wish to query, please do not hesitate to ask us, before any appointments for actual treatments are made.
Certain treatments require completion of a written consent form. This is in order to explain the treatment, aftercare and any risk to you thoroughly, before any of these treatments are carried out.
Payments for treatment are due on the day the treatment is provided. NR2 Dental Studio does not operate a credit account system and we require fees to be settled at the end of your appointment. In some circumstances, we reserve the right to request payment in advance for certain treatments. Payment methods accepted are:
- Debit/Credit Card
- BACS payment by arrangement
Where treatment incurs a laboratory fee, at least 50% of the total fee is due at the appointment where impressions are taken. Fees for certain treatments and large treatment plans can be made in instalments, with prior agreement, before commencement of the plan. We will discuss and plan a schedule of payment for you.
The fees displayed on our website are for guidance purposes and we reserve the rights to change them at any time. For updated prices you should call our reception team on 01603 502408. The cost of the treatment may vary depending of the complexity of the case and suitability of the patient. The patient will be provided with a full written treatment plan on their consultation with the dentist.
NR2 Dental Studio reserves the right to charge time based deposits for booking future appointments. Deposits are deductible off the cost of treatment.
NR2 Dental Studio reserves the right to make a charge for any debt passed to a debt collection agency.
All the fees applied for any form of Dental treatment at the practice are based on; the materials used, laboratory costs incurred (if applicable), and the clinical time spent. The fees are however, demonstrated as treatments prescribed on the treatment plan for your information. NR2 Dental Studio is NOT responsible for payment of any fees incurred due to you consenting to referral to another service provider. We will do our best to ascertain the cost of consultation to any referral service provider, prior to the referral being made, but any change in these charges is outside of NR2 Dental Studio.
For more information about payments, please see our Practice Payment Policy.
Late cancellation or missed appointments:
NR2 Dental Studio reserves the right to charge up to £100 per hour, in the event of a missed appointment or an appointment cancelled with less than 24 hours’ notice. For appointments longer than 1 hour, we require at least 48 hours advance notice.
Late for appointments:
We understand that some patients travel long distances to get to the practice, and in some cases being late for appointments can be unavoidable. If you are very late, please be aware that you may be asked to reschedule your appointment.
Cancellations and Failed Appointments:
We require a minimum of 24 hours’ notice for cancellation of any arranged appointment. When we schedule an appointment for a patient, we are booking the surgery time off for that patient’s treatment. Failure to give the appropriate notice of cancellation will result in a Failed Appointment Fee being charged. This fee is proportionate to the length of the appointment failed and is to cover the cost of the surgery time wasted.
Failed Appointment Fees must be settled before any other appointment is offered. Please note that we cannot accept notice of cancellation by text message.
It is very important that you give a full medical history and details of any medication you take. Should these change in any way, it is very important for you to tell your Dentist. It is the patient’s responsibility to inform the clinic of any changes in either personal details and/or their medical history.
Use of patient contact details:
At NR2 Dental Studio the health of our patients is our highest priority, and we also like to keep our patients informed of various important changes at the clinic and of our latest special offers. We like to remind our patients of their appointments, when they are due for appointments, and other various important reminders. On this note, you may be periodically contacted by the clinic via phone, WhatsApp, text email or by letter in the post. If you DO NOT wish to be contacted by the clinic by any or all of these means, please let us know.
At NR2 Dental Studio we always take complaints about any aspects of our services very seriously, in order to ensure that every patient has only the very best experience at all times.
Complaints can be made in writing to our Practice Manager, Steph Philp, or via email, by the patient or by an authorized person on the patient’s behalf.
Every complaint will receive immediate written/email acknowledgement, and the Management will strive to resolve the complaint within a quick, reasonable period of time (usually about 2 weeks). For our full complaints procedure and policy, please ask a member of our reception team. If a complaint is about any aspect of clinical care or associated charges it will normally be acknowledged by the Management team and then referred to the treating Dentist.
If you are unsatisfied with our internal handling of your complaint, you are free to forward your complaint to the Dental Complaints Service (www.dentalcomplaints.org.uk).
No tolerance/Abuse policy:
At NR2 Dental Studio we operate a zero-tolerance policy to abuse to our Dentists and staff, loud/disorderly/drunken behaviour, persistent missing and late cancellation of appointments (after multiple warnings). In these situations, NR2 Dental Studio reserves the right to refuse treatment and admission.
Data Protection Act:
We store all patient personal details on a secure system in accordance with the Data Protection Act. All clinical notes, digital radiographs, digital photographs etc. remain the property of NR2 Dental Studio. Copies of notes, radiographs and photographs can be made available on request, and NR2 Dental Studio reserves the right to charge an administration fee for these.